Callminer
AUGUST 1, 2017
Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. The biggest issue with contact center efficiency is turnover…”. He also owns and operates Toister Performance Solutions, Inc.
Jon Arnold
MAY 30, 2017
My first project was to develop a call accounting system for NEC’s flagship product, the NEAX 22 series. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. The interviews went well and I was hired to start on June 15, 1981.
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SmartKarrot
MARCH 8, 2022
Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management.
ChurnZero
AUGUST 25, 2020
Her expertise spans Account Management, Professional Services, Technical Support and Success Operations. Kristen and her team support clients by providing everything from single training sessions all the way to setting CS organizations from scratch. Todd Olson, Pendo.io
NobelBiz
MAY 25, 2023
In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. In addition to their past performance, inquire about the vendor’s ongoing support services. Since then, the CDP market has grown rapidly. According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.
Kayako
OCTOBER 13, 2016
In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.
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