Remove 2013 Remove Accountability Remove Technical Support Remove Upselling
article thumbnail

Top 50 Women Leaders in Customer Success 2022

SmartKarrot

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management.

article thumbnail

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.

article thumbnail

Women of Influence: The Top 25 Innovative CX Leaders

Netomi

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Prior to Gainsight, Kellie led account management and partner management teams at ADP, yet always had a passion for Customer Success. “I Connect with Gemma .