Beyond Philosophy
JULY 12, 2016
The Service-Profit Chain, an enterprise performance and financial results concept introduced by Gary Loveman, James Heskett, W. Namely, the connection between satisfaction and behavior, whether by customers or employees, has been challenged and largely refuted in study upon study. Michael Lowenstein, Ph.D.,
Beyond Philosophy
MARCH 19, 2015
A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.
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Outsource Consultants
MARCH 27, 2024
Studies even show that companies with strong female leadership have higher employee engagement and retention. In fact, between 2012 and 2019, US-based women-owned businesses grew at a rate of 16.7% , significantly outpacing the growth of male-owned businesses (5.2%). But the benefits go beyond just eligibility.
Beyond Philosophy
DECEMBER 20, 2017
Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer. HR execs and consultants would say that what is needed is a higher level of employee engagement.
BlueOcean
OCTOBER 4, 2021
The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Let’s dive right in.
ClearAction
JANUARY 12, 2022
What is your enterprise’s capability in aligning these five stakeholders? How should Wall Street analysts and the media shift their assessments of your enterprise performance in accordance with the shift in Principles of Corporate Governance? New Key Performance Indicators. For customers, the path of least resistance wins.
BlueOcean
OCTOBER 4, 2021
The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Let’s dive right in.
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