Beyond Philosophy

NOVEMBER 11, 2014

This statement from the psychologists Townsend and Bever captures one of the great truisms of human behaviour – and one of the great challenges for marketers. As neuroscience reveals more about what habits are, and how they come to direct our behaviour, it’s becoming clear that marketers cannot afford to ignore the habit-forming.

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. John is an “Ex-Disney Guy” and Customer Experience Coach. Marketing and thought leadership programs.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

SharpenCX

FEBRUARY 12, 2020

billion in annual revenue since their debut in 2012. Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Mary Winfield, VP of Customer Experience and Trust at Lyft is dedicated to progressing Lyft’s mission and building teams that help. Get the guide.

Customer Experience 84

Customer Experience Transportation Contact Center Coaching 84

SharpenCX

FEBRUARY 12, 2020

billion in annual revenue since their debut in 2012. Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Mary Winfield, VP of Customer Experience and Trust at Lyft is dedicated to progressing Lyft’s mission and building teams that help. Get the guide.

Customer Experience 67

Customer Experience Transportation Contact Center Coaching 67

ChurnZero

MARCH 3, 2020

While the majority of the attendee base are CEOs and C-level Marketing and Sales roles, Customer Success professionals make up 10% of the audience, and they have a track of sessions dedicated to the practice. We will also be participating in a not to be missed panel session on implementing a ‘customer-first’ strategy for SaaS.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

aircall

DECEMBER 19, 2016

Customers can also look to self-service, via the forums or Amazon Co-Pilot. In short, their customer service is expeditious and complete, and treats the user with care and respect. I would define Amazon by our big ideas, customer centricity, putting the customer at the center of everything we do. AdEspresso.

Customer Service 74

Customer Service Advertising Transportation Customer Support 74

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates.

Marketing 80

Marketing Customer centricity Coaching Sales 80