How Businesses Can Improve Product Quality & Raise Net Promoter Scores
Avaya
OCTOBER 10, 2016
In 2011, we prioritized speed to market over ensuring quality, resulting in an NPS in the low 20s. Customer dissatisfaction grew, and our senior staff spent extraordinary amounts of time and money assuaging Fortune 500 customers and others. I joined Avaya in November 2011 to address this untenable situation.
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