Beyond Philosophy

NOVEMBER 10, 2014

The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. Your existing customers are far easier to upsell. 26 October 2010. Why is this? www.jdpower.com.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

inmoment

JANUARY 14, 2020

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . lead to additional cross-sell or upsell opportunities? Choose the right metrics.

Best practices 52

Best practices Metrics Upselling outsourcing 52

inmoment

JANUARY 14, 2020

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . lead to additional cross-sell or upsell opportunities? Choose the right metrics.

Best practices 40

Best practices Metrics Upselling outsourcing 40

CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. What are some of the trends that you’ve seen for cross-sell and upsell for existing customers? The Interview: . 01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 21:31 – Wrap Up. Nick Mehta (6:25).

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Balto

AUGUST 3, 2022

Word-of-mouth and other forms of organic marketing are invaluable for scalable growth. In its quarterly CFO Survey, CNBC found that companies expect to continue to increase their spending even as the market becomes more volatile. Gathering customer information for marketing purposes (ex. quotes, feedback, etc.) Answer Choices.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

CCNG

OCTOBER 19, 2022

Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Oracle, 2018) Optimizing customer experience is the most exciting opportunity for 19% of businesses, ahead of data-driven marketing that focuses on individuals (16%) and content marketing (14%). Only 8% of their customers agreed.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195