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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

We asked Forrest Morgeson, assistant professor of marketing at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute at Michigan, to discuss it with us on the podcast. We can help improve your Customer Experience and Marketing and gain growth. Click here.

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The Top 50 Customer Service Experts of the Decade (2010–2020)

Nextiva

The post The Top 50 Customer Service Experts of the Decade (2010–2020) appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Companies today care about the customer journey and invest in their customer’s success. This phenomenon is no […].

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80% of the companies fail to increase their satisfaction since 2010, why?

Beyond Philosophy

We invited an expert, assistant professor Forrest Morgeson, from the marketing faculty at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute to share his insight. The post 80% of the companies fail to increase their satisfaction since 2010, why?

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Car Talk: The Marketing Gift of (Automotive) Gab

Beyond Philosophy

Consumer motivation research (“On Brands and Word of Mouth”, Journal of Marketing Research, August, 2013), conducted by several professors at U.S. Consumer motivation research (“On Brands and Word of Mouth”, Journal of Marketing Research, August, 2013), conducted by several professors at U.S. Over 600 of the most talked-about U.S.

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Why Growth Marketing Without Customer Marketing is a Bad Decision

Influitive

This article originally appeared in the Demand Gen Report’s 2021 State of Growth Marketing Report. — Growth Hacking (aka Growth Marketing) was coined in 2010 by Sean Ellis and further popularized in Andrew Chen’s 2013 blog post: Growth Hacker is the New VP Marketing.

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Blue Ocean Promotes Amy Bennet Roach to Vice President, Sales and Marketing

BlueOcean

Blue Ocean, an award-winning provider of customer care solutions, is delighted to announce the promotion of Amy Bennet Roach to Vice President, Sales and Marketing. Amy joined the Blue Ocean team as Communications Manager in 2010, bringing with her a wealth of experience in marketing, advertising, communication, and public relations.

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DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. 2020 – 2021 Cloud-Based Contact Center Infrastructure Market Report.