CSM Magazine

JUNE 27, 2023

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

CSM Magazine

APRIL 23, 2021

Accelerated by the pressures of Covid-19 and enabled by digital, brands are trying to respond to the ongoing challenge of commoditisation by moving from transactional to long-term value driven relationships with customers. in 2010 to $4.1B in 2020, (Papa John’s revenue grew from $1.1B in the same period).

Entertainment 52

Entertainment APIs Banking Customer centricity 52

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. For example, studies show that: Customers who had a bad customer service interaction are 50% more likely to share it on social media than those who had a good experience. Our respondents were 64.7%

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Customer Interactions

AUGUST 7, 2014

During her 12-years at SRFECC, Julee has taken approximately 85,000 calls including 40,000 9-1-1 calls for service. Her EMD Protocol Compliance standards are a perfect 100% in Post-Dispatch Instructions and her Customer Service score a near perfect 99.98% Julee has served as a supervisor for SRFECC for the last 7 years.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

SmartKarrot

JANUARY 20, 2022

TransferWise, a well-known FinTech company in the UK, is an online money transfer service that allows users to send and receive money abroad. The service is up to eight times cheaper as compared to bank transfers. Qubit, the creation of four ex-Googlers, was founded in 2010. In return, these customers are rewarded.

SaaS 10

SaaS Advertising B2B Transportation 10