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5 Reasons You Need a Next-Gen Chatbot for Customer Support

Solvvy

Next-gen chatbots (as opposed to the somewhat flawed ‘traditional’, rule-based chatbots from the 2010’s) leverage tools like AI, natural language processing, machine learning, and automation to deliver fast, easy, and high-quality self-service to your customers with a far lower cost-to-serve. What is a Next-Gen Chatbot?

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Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

AWS Machine Learning

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 105
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Process mortgage documents with intelligent document processing using Amazon Textract and Amazon Comprehend

AWS Machine Learning

In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. The following is a high-level overview of the steps involved: Extract UTF-8 encoded plain text from image or PDF files using the Amazon Textract DetectDocumentText API.

APIs 88
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Accelerating time-to-insight with MongoDB time series collections and Amazon SageMaker Canvas

AWS Machine Learning

With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data. If you need an automated workflow or direct ML model integration into apps, Canvas forecasting functions are accessible through APIs. Through Atlas Data Federation, data is extracted into Amazon S3 bucket.

Finance 107
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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

2010, I sold out my interest in that consulting business, and I’ve been independent ever since. And even by 2010, when we had voice and data convergence, the technologies weren’t really appropriate yet. Today, with web books and other very easy-to-use devices and APIs, it’s a lot easier. Thank you, again.

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Top 30 SaaS Companies in India

SmartKarrot

Found by Girish Mathrubootham and Shan Krishnasam in 2010, Freshworks specializes in providing SaaS customer engagement solutions to businesses of all sizes. The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more.

SaaS 11