This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2010 Remove Analytics Remove APIs Remove Multichannel
article thumbnail

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more.

call center software 98
call center software Call Center APIs Contact Center 98
article thumbnail

The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

AUGUST 9, 2021

2010, I sold out my interest in that consulting business, and I’ve been independent ever since. And even by 2010, when we had voice and data convergence, the technologies weren’t really appropriate yet. Today, with web books and other very easy-to-use devices and APIs, it’s a lot easier. Thank you, again.

Contact Center 52
Contact Center Consulting Consulting Call Center 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024