2010 2020 Analytics Sales 
DMG Consulting
DECEMBER 7, 2020
DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 2 December 2020.
Fonolo
JANUARY 14, 2020
When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. . Salesforce – Desk.com.
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DMG Consulting
MARCH 9, 2020
DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.
C Space
OCTOBER 16, 2020
The Brand Move Roundup – October 15, 2020. Right now, she said, event hosts are “forced to manage many different apps and tools to market their events, schedule their events, engage with their customers, collect payment, and conduct business analytics. Brand Move Roundup – October 14, 2020.
ChurnZero
JANUARY 10, 2020
As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.
delighted
JANUARY 7, 2020
A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. Therefore, we took a look at 5 must-embrace customer experience trends for 2020 and how you can stay ahead of customers’ evolving expectations. I know that due to Delighted, we avoided disaster.”.
CSM Magazine
NOVEMBER 11, 2020
Apply Website Analytics for Customer Tracking. Analytics will help you: see which products are most interesting to customers. Analytics will help you: see which products are most interesting to customers. Not all information can be obtained using Google forms or analytics. There is also a handy set of analytical tools.
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