ClearAction

JULY 20, 2023

Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. You’ll know how in just 3 hours, in self-paced or live e-consulting.

Technology 62

Technology Consulting Consulting B2B 62

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. Even though we’re a bigger company now, it’s still very much a meritocracy -- everybody, to some extent, has a metric that they are trying to hit, and we are very transparent about people’s metrics and what we are all working on.

Upselling 0

Upselling Metrics Accountability Customer retention 0

Comm100

NOVEMBER 13, 2022

This meant a shift away from efficiency metrics towards agent wellbeing. When integrated with every digital channel, including resources like a knowledge base and CRM, omnichannel can put more information at an agent’s fingertips and reduce the monotony of continually searching for answers to common problems. Founded: 2009.

Customer Service 78

Customer Service Chatbots Best practices Surveys 78

Clarabridge

MARCH 2, 2017

Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. A single score is more of a comfort blanket than it is a metric. Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience?

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. A single score is more of a comfort blanket than it is a metric. Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience?

Benchmark 45

Benchmark Government Big data Analytics 45

Helpware

JULY 14, 2017

At the end of every month you receive metrics regarding your customer support. You can even integrate it with your CRM to make things run as smoothly as possible. Furthermore by crowdsourcing their suggestions, they were able to achieve a whopping 375% increase in fourth quarter profits for 2009. Start small.

Customer Service 40

Customer Service Brand ambassadors Customer Support Wait times 40

SmartKarrot

JANUARY 18, 2022

The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. CloudCherry. HackerRank.

SaaS 11

SaaS Finance CRM Analytics 11