Bill Quiseng
MAY 8, 2017
This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.
CSM Magazine
APRIL 18, 2024
” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo. “However, we also knew this was long winded.
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CSM Magazine
DECEMBER 6, 2021
In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Look for tools that can easily integrate with your current CRM and other critical systems so your existing workflow is preserved and all your data is in one place, which will lessen the need for training.
ClearAction
JULY 20, 2023
Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed.
CSM Magazine
DECEMBER 5, 2017
Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Fara Haron is CEO of CRM Solutions, Arvato North America and Philippines. Fara has been with Arvato since 2009, holding various positions ranging from project management, business development to strategy.
Hero Digital
APRIL 24, 2020
This pattern has held steady throughout our recent history, whether Kellogg’s during the Great Depression, Toyota during the energy crisis in the 70s, or Amazon during the recession in 2009. Retargeting and CRM list targeting are two essential tactics for sharing messaging with the most attentive and relevant users possible.
Chad Schaeffer
SEPTEMBER 12, 2014
In May of 2009, 8 years later, I remember working with one of the world’s largest consumer packaged goods companies and for the first time talking about adding social media support to the contact center. Overnight major brands were receiving millions of support emails a year. But has social customer service really arrived?
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