2009 Big data CRM Metrics 
Clarabridge
MARCH 2, 2017
Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. A single score is more of a comfort blanket than it is a metric. Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience?
Clarabridge
MARCH 2, 2017
Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. A single score is more of a comfort blanket than it is a metric. Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience?
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