ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Why Customer Satisfaction Surveys are Not Customer-Centric article. Customer Survey Actions & Feedback to Customers BKM: Boeing, Motorola, Symantec. Customer experience articles.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Comm100

FEBRUARY 1, 2023

In one study, 246 students were surveyed to learn how live chat for education impacted the learning experience. None of the online learners surveyed found live chat unsatisfactory as a communication tool. With so many options available, we’ve selected five of the best university live chat solutions on the market: 1.

Education 86

Education Wait times Personalization Surveys 86

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. Survey them. Survey them -- via email or after a customer service call. Survey them -- via email or after a customer service call. • The Best of Customer Success Today. • 6 Ways to Anticipate, Delivery, and Measure Customer Satisfaction.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Horizon CX

NOVEMBER 7, 2019

What this indicates to me is that there are some challenging times ahead for what we might consider best practices within customer service. The Association of Psychological Science’s Perspectives on Psychological Science published an article by Timothy Jay back in 2009 that helps answer that question.

Best practices 45

Best practices Customer Experience Customer Service Personalization 45

Comm100

NOVEMBER 13, 2022

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Customer service best practices.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. This is more important than ever in higher education – our higher education survey found that 99% of students think it’s at least somewhat important for schools to offer 24/7 support.

Education 64

Education Chatbots Wait times Surveys 64

Transparent BPO

APRIL 3, 2020

Our company was founded in 2009 and, currently, runs a brick and mortar operation out of three physical sites in Belize City, Belize, Central America, and a work-from-home operation based in the Philippines. Simultaneously, we surveyed our employees to determine who had home internet and what connections they used.

Contact Center 120

Contact Center outsourcing Transportation Government 120