Comm100

FEBRUARY 1, 2023

In one study, 246 students were surveyed to learn how live chat for education impacted the learning experience. None of the online learners surveyed found live chat unsatisfactory as a communication tool. Read the full story here – Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments 2.

Education 89

Education Wait times Personalization Surveys 89

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 65

Education Chatbots Wait times Surveys 65

Comm100

NOVEMBER 13, 2022

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Customer service best practices.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Comm100

NOVEMBER 13, 2022

Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. Survey data shows that customers hate repeating themselves. Integrating a chatbot with omnichannel support also creates new ways to engage international applicants. Visitor SSO (Single Sign-On).

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88