Comm100

FEBRUARY 1, 2023

In one study, 246 students were surveyed to learn how live chat for education impacted the learning experience. None of the online learners surveyed found live chat unsatisfactory as a communication tool. This means that agents can handle multiple chats at once compared to phone calls where only one conversation is possible at a time.

Education 89

Education Wait times Personalization Surveys 89

Comm100

NOVEMBER 13, 2022

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Customer service best practices.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times. Better still, students are overwhelmingly open to using bots.

Education 65

Education Chatbots Wait times Surveys 65

Comm100

NOVEMBER 13, 2022

As support teams using omnichannel customer service platforms can handle queries faster, customers also enjoy reduced wait times. Survey data shows that customers hate repeating themselves. Slower and more costly customer service, as agents spend more of their time looking for answers and less time helping customers.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88