Comm100

FEBRUARY 1, 2023

For these reasons, introducing improved online services does more than support distance learning and online students. Improve the student experience Live chat has now become the most popular support channel for students, and a variety of studies show how online chat for education can improve the student experience.

Education 89

Education Wait times Personalization Surveys 89

Amity

JANUARY 13, 2016

If your competitor is smart, they’ll have a great Customer Success team who will get them set up with the product the same day the bill goes through. They’ll make certain that the customer is happy, and set up to get the most value they can out of the product. Survey them. • The Best of Customer Success Today.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Comm100

NOVEMBER 13, 2022

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Table of Contents.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. Provide 24/7 support Since chatbots can handle most requests without intervention, they allow schools to offer 24/7 support in a cost-effective way. 58% of students think it’s very important.

Education 65

Education Chatbots Wait times Surveys 65

Comm100

NOVEMBER 13, 2022

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. If you’d like to learn how omnichannel customer support can transform your operations, this guide is the best place to start. Eliminating data silos.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88