ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Why Customer Satisfaction Surveys are Not Customer-Centric article. Customer Survey Actions & Feedback to Customers BKM: Boeing, Motorola, Symantec. Customer experience articles.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. Survey them. Survey them -- via email or after a customer service call. Survey them -- via email or after a customer service call. • The Best of Customer Success Today. • 6 Ways to Anticipate, Delivery, and Measure Customer Satisfaction.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Comm100

NOVEMBER 13, 2022

Siloed data can cause issues in customer service transactions such as: Poor efficiency as support agents need to search a variety of records and possibly consult other agents to solve a problem. Survey data shows that customers hate repeating themselves. Founded: 2009. Visitor SSO (Single Sign-On). Find out more. Article by.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88