ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Why Customer Satisfaction Surveys are Not Customer-Centric article. Customer Survey Actions & Feedback to Customers BKM: Boeing, Motorola, Symantec. Customer experience articles.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. • Benchmarks for Customer Success. For some departments measuring success using external benchmarks is an effective way to get ahead of your competition. In this article, Sabrina Bozek explains why internal benchmarks are better suited for Customer Success.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Comm100

NOVEMBER 13, 2022

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Customer service best practices.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Comm100

NOVEMBER 13, 2022

Survey data shows that customers hate repeating themselves. When choosing an omnichannel customer service platform, look for enterprise-grade security that meets international security and privacy benchmarks, particularly focusing on: ISO 27001. Founded: 2009. SOC 2 Type II. Visitor SSO (Single Sign-On). Find out more.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88