C3Centricity

MARCH 25, 2024

years) slightly better off than B2C (4.1 The BCG Analysis: A few years after the CEB study, BCG (Boston Consulting Group) updated their own analysis of research they first ran in 2009. However, those with over ten years experience showed slightly lower levels of churn (17.8% years, roughly on par with the rest of the C-suite (4.4

Marketing 90

Marketing B2C B2B Consulting 90

C3Centricity

MARCH 21, 2024

years) slightly better off than B2C (4.1 The BCG Analysis: A few years after the CEB study, BCG (Boston Consulting Group) updated their own analysis of research they first ran in 2009. However, those with over ten years experience showed slightly lower levels of churn (17.8% years, roughly on par with the rest of the C-suite (4.4

Marketing 62

Marketing B2C B2B Consulting 62

ShepHyken

AUGUST 6, 2023

That includes B2C, B2B, and G2C (Government to Citizen). remains unchanged since 2009 while inflation reached 6.2% My Comment: I was intrigued by the title. Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. in 2022 and 5.4%

Customer Service 156

Customer Service B2C Customer retention Government 156

Hero Digital

APRIL 8, 2020

In 2009, researchers from University College London discovered a peculiar thing about habits. Originally a B2B e-commerce site, Alibaba was in the middle of pivoting to B2C to compete with eBay. In weeks, founder Jack Ma’s team completed Taobao, their B2C marketplace. CASE STUDY.

Banking 104

Banking B2C Healthcare B2B 104

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Whether B2B or B2C, B2B2C or whatever the business model is, what is true is those companies that are digitally enabled are more successful. To me it was instinctively obvious, but I got that it was not obvious to others.

B2C 49

B2C B2B Feedback Customer Service 49

Beyond Philosophy

SEPTEMBER 13, 2016

Based on broad WOM program experience with b2b and b2c clients around the world, I’ve developed four general ‘rules’ for accomplishing this: 1. This is true, of course, in both b2b and b2c environments. Be authentic, transparent, and honest.

B2C 341

B2C B2B Wireless Customer centricity 341

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment.

B2B 62

B2B Feedback B2C Enterprise 62