CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base.

SaaS 71

SaaS Upselling Accountability Sales 71

TeamSupport

JUNE 15, 2020

In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. Tell us about the tools and technologies you use for Marketing, Sales, Hiring, and Communications?

B2B 64

B2B Self service B2C Customer Support 64

Comm100

OCTOBER 28, 2015

Live Support Increases Your Sales. In 2008, Wells Fargo leveraged online chat to drive sales , the results were high customer satisfaction scores and a double-digit increase in converted shoppers. Chatting with your customers can make it easier to upsell without the negative feelings experienced on the phone or in person.

Average Handle Time 73

Average Handle Time Upselling Scripts Sales 73

aircall

JANUARY 6, 2021

Businesses in the financial services realm have to take a proactive approach to sales and support to remain competitive and viable. The relationship between a financial services representative and a consumer begins at the time of the sale and continues on with support. The Importance of Sales for Financial Services.

Sales 62

Sales Banking Call Center Upselling 62

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For instance, the Sales team can share call related information and call recording with the Customer Success team. Moreover, upselling is always easier among loyal customers. Information remains transparent and shared across teams.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For instance, the Sales team can share call related information and call recording with the Customer Success team. Moreover, upselling is always easier among loyal customers. Information remains transparent and shared across teams.

Customer retention 52

Customer retention Journey mapping Education Feedback 52