Clarabridge
MAY 10, 2018
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . As a daily destination for consumers, they’re constantly receiving feedback and have been able to turn that data into actionable insights and improvements. The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge.
SharpenCX
FEBRUARY 4, 2020
Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. You’re asked to meet a list of KPIs, all while coaching your team to meet high performance standards. You handle escalated customer issues, offer feedback to your agents, coach and train. Ok, let me backup. Time Management.
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SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing. Use in-line training tools to deliver specific and relevant feedback to your agents on their interactions.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing. Use in-line training tools to deliver specific and relevant feedback to your agents on their interactions.
Balto
JUNE 13, 2022
What we think it means: As we reported on coaching , problems with script adherence scale with contact center size. Remote agents are not able to take cues from the agents’ around them or easily flag their managers over for feedback on best practices. 2021, October 22) We Surveyed 500 Managers About Call Center Coaching.
Nicereply
MARCH 14, 2023
No amount of coaching, training, or quarterly feedback surveys will prevent it. The Best Service is No Service By Bill Price and David Jaffe Published: 2008 Length: 336 pages The Best Service is No Service starts with a simple premise: Customer service is only needed when a company does something wrong.
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” 4. Customer Feedback. Up from just 2.2% The Value of Metrics.
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