2008 Average Handle Time Coaching Feedback 
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Improving Average Handle Time (AHT).
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. If your tools don’t support your customer goals (and a better agent experience) it’s time to reevaluate. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. If your tools don’t support your customer goals (and a better agent experience) it’s time to reevaluate. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing.
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