Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition
SharpenCX
FEBRUARY 4, 2020
Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. You’re asked to meet a list of KPIs, all while coaching your team to meet high performance standards. You handle escalated customer issues, offer feedback to your agents, coach and train. Ok, let me backup. Time Management.
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