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A History of Customer Support Technology

TeamSupport

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!, which launched in 1987.

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ChurnZero Becomes a HubSpot Connect Beta Integrator

ChurnZero

HubSpot, a leading growth platform, works with Connect integrators to help grow their business through listing and marketing and distribution resources to increase shared customers. Since 2006, HubSpot has been on a mission to make the world more inbound. Learn more about the integration here, [link]. About HubSpot.

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New Report: Neuroscience Proves Customer Experience (CX) Isn’t Just Fluff

Natalie Petouhof

Seems the world has gone from being concerned with CRM to customer experience. And every vendor is talking about it- whether its a marketing vendor, customer service vendor, mobile vendor… What I wondered was what scientific data is there to help prove that customer experience wasn’t just a fluffy initiative that was the next fad.

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How to Identify Weaknesses in Your Customer Journey Map

GetFeedback

Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum. I personally would like to use Expedia, but again this is part of Southwest’s approach to keeping costs and prices low.

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VinSolutions & CallSource Announce A Deeper Integration

CallSource Insights

CallSource, the leader in call management and digital attribution, and VinSolutions, a leading automotive CRM , are excited to announce their enhanced integration to help dealers better understand their phone leads, streamline their processes, and provide more powerful analytics and reporting. About VinSolutions.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. Great for: Small to mid-market companies who use Hubspot’s marketing software.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. In addition to speed, live chat also brings convenience and personalization to customer service interactions. . Deliver personalized customer service .