CSM Magazine

NOVEMBER 27, 2020

Paul Ridge, Banking and Insurance Specialist at SAS UK & Ireland commented, “Back in 2016 we were looking at decision automation to provide call centre workers with a super power”. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Wait times 98

Wait times Chatbots Enterprise Technology 98

Callminer

FEBRUARY 21, 2018

A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. Some of these systems employ speech analytics to determine what is being said and the overall tone of the call. TechnologyAdvice.

call center software 210

call center software Call Center Contact Center Analytics 210

Customer Interactions

DECEMBER 12, 2011

I know because I have experience in both worlds, first as a Special Agent in Charge and Assistant Director for the FBI, and later as a Corporate Security Executive for the largest bank in the US. By deploying GPS trackers and other security enhanced measures the bank virtually eliminated ATM thefts.

Banking 29

Banking Government Construction Analytics 29

CSM Magazine

JUNE 27, 2018

While we are happy to chat to friends and colleagues using messaging, text, social media and email, when it comes to contacting our bank, insurance company or healthcare provider, we’re often sent to the back of the phone queue. Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine.

Scripts 40

Scripts Chatbots Enterprise Healthcare 40

Livepro

JULY 17, 2018

Topic: ‘Using Analytics to improve Customer Experience’. His involvement in both inbound and outbound processes includes centres serving the energy, IT, banking, airlines, telecommunications, government, collections, credit card and insurance industries. KEYNOTE SPEAKER SYDNEY 30th AUGUST 2018. Since joining COPC Asia Pacific Inc.

Transportation 40

Transportation Government Multichannel Consulting 40

Natalie Petouhof

MARCH 6, 2017

An early champion of online video who was instrumental in Google’s 2006 acquisition of YouTube, Susan now oversees YouTube’s content and business operations, engineering and product development. Check out the website for more… Susan Wojcicki is C.E.O.

Finance 40

Finance Engineering Advertising Entertainment 40

Customer Interactions

JANUARY 16, 2012

From 01/2006 to 7/2006 he was Acting Executive Assistant Director responsible for eight FBI divisions including Cyber, Criminal, International Operations, Training, Crisis Management, Operational Technology, Criminal Justice Information and the Law Enforcement Liaison office encompassing more than half of the FBI’s total resources.

Banking 29

Banking Finance Government Management 29