Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Voxjar

JUNE 8, 2021

Your search for the best quality assurance software for your call center can get overwhelming, fast. While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision.

Call Center 51

Call Center Analytics Enterprise Sales 51

JustCall

MARCH 16, 2021

The Deloitte Technology Fast 50 India program was launched in 2005. An easily scalable call center software for businesses, JustCall lets you set up your call center in seconds. Comprehensive Call Analytics Dashboard. JustCall has an exhaustive analytics dashboard.

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Talkdesk

MAY 7, 2015

Call centers are not immune to this trend and, as such, equipping agents to adapt to this change is key. What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics. Make Call Control Functional.

Call Center 40

Call Center Interactive Voice Response call center software Analytics 40

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated. Rewind it Back Let's take a look back to 2005 when "Web 2.0"

Contact Center 52

Contact Center Enterprise Call Center APIs 52

SharpenCX

JUNE 16, 2020

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. As a manager of a call center, you may be panicking a little. Workforce and engagement management is possible in a hybrid call center. Remote work isn’t just a trend any more.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

DMG Consulting

AUGUST 17, 2017

ActiveOps , founded in 2005, is a privately held company based in the United Kingdom. EQ Workforce Management comes standard with out-of-the-box integrations to leading automatic call distributors (ACDs) in the market. Calabrio is a global provider of contact center WFO and analytics solutions.

Contact Center 48

Contact Center Consulting Consulting Marketing 48