Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Hodusoft

MAY 29, 2024

Software Advice’s FrontRunner for Auto Dialer Software Advice, which was founded by Don Fornes and Austin Merritt in 2005 in San Francisco, is now acquired by Gartner. HoduCC call and contact center software seamlessly integrates with popular CRM systems such as Salesforce, Zendesk and Zoho CRM.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

Voxjar

JUNE 8, 2021

Your search for the best quality assurance software for your call center can get overwhelming, fast. While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision.

Call Center 51

Call Center Analytics Enterprise Sales 51

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated. Rewind it Back Let's take a look back to 2005 when "Web 2.0"

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Talkdesk

MAY 7, 2015

Call centers are not immune to this trend and, as such, equipping agents to adapt to this change is key. What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics. Make Call Control Functional.

Call Center 40

Call Center Interactive Voice Response call center software Analytics 40

SharpenCX

JUNE 16, 2020

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. As a manager of a call center, you may be panicking a little. Workforce and engagement management is possible in a hybrid call center. Remote work isn’t just a trend any more.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

CCNG

OCTOBER 19, 2022

(Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Acquia, 2019) 78.5%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195