2003 Blog Customer Service Employee engagement 
Beyond Philosophy
SEPTEMBER 11, 2014
While I believe there are several factors at work here that make the difference between the two organizations, employee engagement is a big part it. According to the global leaders, that’s because: They deliver excellence customer service. The idea came from an employee that had been with the company for a year.
Provide Support
APRIL 3, 2018
The answer is pretty obvious, and yet so often overlooked: providing a delightful customer service. No matter how good your product may be, or how competent your customer service team is, the only thing that matters is how your customers feel about your company. © 2003 - 2017 Provide Support LLC. Read more.
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Beyond Philosophy
SEPTEMBER 11, 2014
While I believe there are several factors at work here that make the difference between the two organizations, employee engagement is a big part it. According to the global leaders, that’s because: They deliver excellence customer service. The idea came from an employee that had been with the company for a year.
Beyond Philosophy
MAY 31, 2016
The dual message here is that companies should focus greater attention both on creating brand “champions” and advocates among customers and on building these same capabilities within the job descriptions of all employees within the organization, irrespective of function or level. Employee Engagement: Putting the Cart Before the Horse?
Provide Support
APRIL 20, 2017
A company’s employees are often referred to as its most valuable assets. If you have clicked through to this post, most likely you are a business owner or a customer service manager, already well aware of the importance of keeping your employees engaged and motivated. © 2003 - 2017 Provide Support LLC.
Taylor Reach Group
JANUARY 21, 2019
Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Under Rosetta’s leadership, Philly311 was a finalist for the international United Nations award for Public Service Innovation. Media Contact: For more information on The Taylor Reach Group, Inc.
Creative Virtual
JUNE 22, 2020
When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space. It’s been exciting to lead a company that’s instrumental in advancing the technology and its applications for customer and employee engagement.
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