DMG Consulting
FEBRUARY 25, 2019
Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss.
DMG Consulting
NOVEMBER 13, 2018
The future of this process is analytics-enabled QA (AQA). Speech analytics is used to listen/read customer interactions, evaluate the interaction, and provide feedback to the enterprise (general trends) and agents (what they are doing right and where they can improve). Learn more at www.dmgconsult.com.
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DMG Consulting
JANUARY 4, 2019
In speech analytics they’re improving many aspects of the solutions, broadening their capabilities and uses. Speech analytics – this technology has been in the commercial market since 2003, but the pace of adoption and uses are expanding. More companies are using speech analytics to automate their quality assurance process.
Taylor Reach Group
JANUARY 21, 2019
has been an industry leader in call and contact center consulting for more than 15 years, the main area of focus has been on establishing great customer care in the business sector, especially in retail and service industries. announced the addition of Rosetta Lue to the industry-leading and globally-recognized consulting firm.
DMG Consulting
APRIL 16, 2019
Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. million in 2003 to approximately $1.7 ANALYTICS RECEIVES AN ENCORE. Speech and text analytics, also known collectively as interaction analytics, provide a firsthand, unfiltered view of what transpires between customers and an organization.
EPIC Connections
OCTOBER 20, 2017
EPIC Connections, a global customer engagement and contact center consulting company, announced today that it received the Collaboration Award from NICE inContact, a leading provider of both cloud and on-premise enterprise software solutions. EPIC Connections is a global customer engagement and contact center consulting company.
Livepro
JULY 17, 2018
Topic: ‘Using Analytics to improve Customer Experience’. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service. Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory. KEYNOTE SPEAKER SYDNEY 30th AUGUST 2018.
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