Voxjar

JUNE 8, 2021

Your search for the best quality assurance software for your call center can get overwhelming, fast. While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision.

Call Center 51

Call Center Analytics Enterprise Sales 51

COPC

MARCH 24, 2020

Course participants receive the same level of high-quality content and instructor attention as they would receive in an in-person class, but now from the convenience of their own home or office. has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs).

Consulting 40

Consulting Consulting Best practices Call Center 40

SmartAction

FEBRUARY 21, 2019

I don’t want to wait on hold to talk to a person, and neither do customers. About SmartAction SmartAction was founded as an Artificial Intelligence (AI) research company in 2002 and is now the leading provider of AI-powered virtual agents for customer service.

Virtual Agent 43

Virtual Agent Self service Contact Center Customer Care 43

Taylor Reach Group

MARCH 6, 2020

Yet we are regularly faced with new issues and challenges that can impact both our personal and business lives. Between November 2002 and July 2003, an outbreak of SARS in southern China caused an eventual 8,098 cases, resulting in 774 deaths reported in 17 countries.”[

Contact Center 131

Contact Center outsourcing Coaching Consulting 131

Sykes

SEPTEMBER 29, 2020

I gave lectures at the university during the day and started working in the call center at night. “Since joining Qelp, I’ve grown tremendously both personally and professionally. ” Jen has been with SYKES for almost six years and she has achieved success in both work and in her personal life.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

I gave lectures at the university during the day and started working in the call center at night. “Since joining Qelp, I’ve grown tremendously both personally and professionally. ” Jen has been with SYKES for almost six years and she has achieved success in both work and in her personal life.

Accountability 98

Accountability Coaching Education Telecommunications 98

C3Centricity

MARCH 31, 2020

It describes one recent personal example of disinterested client support, from which I have drawn seven learnings for everyone wanting to deliver awesome customer service. According to the 2002 Mobius Poll, 84% of customers are frustrated when a representative does not have immediate access to their account information.

Customer Service 71

Customer Service Scripts Accountability CRM 71