SmartAction

FEBRUARY 21, 2019

El Segundo, CA – Feb 22, 2019 – SmartAction, the top-rated AI-powered virtual agent solution for contact centers, today announced the appointment of David Dougherty to its Board of Directors. Dougherty is the former Chief Executive Officer at Convergys, a global leader in customer care, where he led over 75,000 employees across 70 countries.

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C3Centricity

MARCH 31, 2020

How can some companies get customer service so wrong?! It describes one recent personal example of disinterested client support, from which I have drawn seven learnings for everyone wanting to deliver awesome customer service. CEX #CRM #Customers Click To Tweet.

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Connecting the Dots

APRIL 21, 2017

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P

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