Maru Group
FEBRUARY 7, 2022
The global market continues to put extreme pressure on financial institutions to develop faster, smarter, more personalized payment solutions. The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. Ready to jumpstart your CX program?
Jon Arnold
MAY 6, 2021
Lots of strong growth metrics, but their upmarket success with large enterprise customers catches my eye the most, with 45% YoY revenue growth. You might be surprised to know that Five9 started in 2001, so this isn’t exactly a startup with wheels or a unicorn with hardly any revenues. and 83% of Q1 business revenue.
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Natalie Petouhof
AUGUST 15, 2022
My path to a CX career started in 2001 at Peppers & Rogers Group. Personalization and empathy have become the new standard, and companies that don’t adapt will be left behind. Original Article by Mila D’Antonio.
Voxjar
JUNE 8, 2021
Founded in 2001. They have some cool out of the box metrics like their Tethr Effort Score and some great shortcuts for setting up new analytics categories. Orecx smoothly with customers of all sizes, from small 5 person sales teams to 10,000+ seat contact centers. Scorebuddy QA. scorebuddyqa.com. Based in Dublin Ireland.
Customer Interactions
JULY 17, 2014
The date September 11, 2001 is not only a day that lives in infamy, it represents the high water mark for the corporate security industry. What is the cost of a negative customer experience due to theft of their personal data, or employee attrition due to workplace threats or violence?
Amity
NOVEMBER 25, 2014
By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. The individual(s) who work with the customer to ensure they are using the product to achieve their goals – this is beyond the person responsible for ticket resolution. PT: In September 2000, we were all in sales at Eloqua.
aircall
JANUARY 16, 2018
Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. It doesn’t matter that you weren’t personally handling their previous interactions, your company is a single entity to the caller, and a coherent communication system should be in place. In fact, life is easy “in the cloud.”
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