Maru Group

FEBRUARY 7, 2022

The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. The integration of emotion-based metrics to support the personalization of customer experience at a sample size of one, will be the next frontier. Ready to jumpstart your CX program?

Personalization 89

Personalization Banking Marketing Sales 89

Voxjar

JUNE 8, 2021

Founded in 2001. Klaus has an easy sign up process that does not require that you speak with sales to launch an account. CallMiner requires you to contact sales before creating an account and their customer base tends to be larger organizations. Scorebuddy QA. scorebuddyqa.com. Based in Dublin Ireland. Klausapp pricing.

Call Center 51

Call Center Analytics Enterprise Sales 51

Amity

NOVEMBER 25, 2014

By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. I recognized that in SaaS you had to have a more pervasive accountability to the customer. We experimented a bit by revising the quota, also by splitting the roles into a CSM and an AM on one account. PT: All of the time.

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. A simple app-download and account creation allows new agents to be ready to take calls in a matter of minutes (not that you should skip training). In fact, life is easy “in the cloud.” Will The Lines Be Ready In Time?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

CustomerSuccessBox

JUNE 7, 2022

Even with six months’ notice, an enterprise account could take 12 months to close; therefore, the account churns before you can close the acquiring company. For example, Customer Success should work with Marketing and Sales, if we close accounts that aren’t part of the Ideal Customer Profile. Out of Business.

Management 52

Management Best practices Accountability Enterprise 52

TechSee

DECEMBER 5, 2017

Fully customizable, Enchant includes features such as unlimited Help Desk Inboxes, smart folders that update in real time, multiple knowledge base sites with their own set of articles, multiple messengers in a single account with each pointing to a different team or configured for a different website.

Contact Center 116

Contact Center Technology Self service Call Center 116