CSM Magazine

FEBRUARY 9, 2023

If you are looking to start an Airbnb business, it is essential to have a well-thought-out business plan. Before you jump into the world of renting out your property to travelers, it is important to consider all of the elements that go into a successful Airbnb business plan. What are my goals?

Advertising 52

Advertising Marketing Customer Service 52

The Petrova Experience

NOVEMBER 22, 2023

And a set of trends that will challenge some of the ways you think about designing and delivering customer experiences. Post-pandemic, people have a new level of awareness and a more immediate sense of what they need and want. And what that means for the travel industry and experience designers. Enter the Wholehearted Traveler.

Transportation 52

Transportation Airlines Marketing Technology 52

Nicereply

FEBRUARY 29, 2024

A good customer experience builds customer loyalty and brand value, helping you reach a wider audience through word-of-mouth marketing and other marketing strategies. When creating a friction-free customer experience across all touchpoints, you first put customers in the center.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

TechSee

MARCH 10, 2021

This remote and digital-first world has made service organizations rethink how to engage with customers. This remote and digital-first world has made service organizations rethink how to engage with customers. Remote visual engagement platforms can help companies achieve this goal at every point of the customer journey.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

Natalie Petouhof

JANUARY 12, 2022

“You have two assets without which you cannot have a business – customers and employees,” said Natalie Petouhoff. Dr. Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a cloud CX platform. A history of efficiency. This is horrible.’

Customer Experience 52

Customer Experience B2B B2C Benchmark 52

Quiq

SEPTEMBER 30, 2022

Do you know what your customer journey looks like? Back before the ubiquity of online shopping (we like to call it the stone age), the customer journey was fairly simple. Now, the customer journey is much more complex, and customer mapping needs to be an even bigger part of your marketing and sales processes.

Journey mapping 82

Journey mapping Sales Scripts Chatbots 82

GetFeedback

FEBRUARY 7, 2020

The focus on customer experience isn’t going anywhere. In fact, we’d argue that superb customer experience is no longer just a “nice to have”; it’s a necessity for any business that wants to flourish in the coming years. . If you can get the customer experience right, you’ll drive more revenue and grow your business.

Surveys 79

Surveys Customer effort Feedback Customer Experience 79