Jon Arnold

NOVEMBER 2, 2021

This last scenario applies to my latest white paper, and most recent white paper done for Cisco. Things are changing quickly in this space and this white paper is a good example of how vendors are trying to educate the market in terms of how to respond.

Enterprise 76

Enterprise Customer Experience Contact Center Education 76

Talkdesk

JULY 25, 2016

Whether you’re a new recruit to call center work or a veteran who has always used on-premise solutions, the concept of VoIP can be a little confusing. What is VoIP? Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

voip 40

voip Call Center Technology Management 40

Nextiva

JULY 8, 2019

Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. The post 50 Best Customer Service Articles of the Decade [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. We’re guessing, no.

Customer Service 67

Customer Service voip Chatbots Customer retention 67

Callminer

FEBRUARY 24, 2020

For information on call center agent attrition and how interaction analytics can help to curb it, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Interior Design. Technology and Infrastructure.

Best practices 207

Best practices Call Center voip Analytics 207

Momentum Telecom

MAY 31, 2017

While companies that use Hosted VoIP were not necessarily the intended focus of these 12 requirements, six of these rules can still apply to the different VoIP services deployed by a company. So we know these rules apply to VoIP, but what now? Maintain a policy that addresses information security for employees and contractors.

voip 40

voip Technology Personalization 40

Fonolo

APRIL 2, 2019

We share a lot of diverse content, including lists of industry reports , links to discussion groups , and our own white papers. Vonage has had a fascinating journey, from consumer VoIP service to enterprise communications powerhouse. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

Callminer

APRIL 23, 2019

A Contact Center World white paper on security and PCI compliance in cloud-based contact centers offers an example of how this might work: ‘A sales representative might be able to view customer details, but they may not be able to update or delete them. Lastly you need to understand the data itself.

Best practices 159

Best practices Call Center Banking Contact Center 159