Callminer
FEBRUARY 24, 2020
A robust speech analytics solution can help call center managers monitor agent performance and take action to implement additional training and development to support excellent agent performance. Expectations need to be laid out as clearly as possible early on. Interior Design. Technology and Infrastructure.
Fonolo
APRIL 2, 2019
We share a lot of diverse content, including lists of industry reports , links to discussion groups , and our own white papers. Enterprise Connect included a panel featuring: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics. I know it can be hard work to keep up with all that reading.
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Callminer
APRIL 23, 2019
By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance. Lastly you need to understand the data itself.
Callminer
FEBRUARY 23, 2021
To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. Analytics are more important than ever. Omnichannel analytics will be used to unify and improve CX. Technological Trends.
Callminer
SEPTEMBER 23, 2020
Speech analytics tools like CallMiner Eureka , for instance, allows call center managers to monitor outbound calls for language patterns, indicators of customer sentiment, and other factors that provide insight into performance. Leverage speech analytics software for ongoing training and coaching.
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