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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

APRIL 23, 2019

Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. A seemingly simple change such as from old fashioned analogue telephony to VoIP or from a fax to a fax server can have a huge impact on your compliance footprint. Lastly you need to understand the data itself.

Best practices 159
Best practices Call Center Banking Contact Center 159
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Outbound Call Center Tips & Best Practices

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. Leverage VoIP for less intimidating phone numbers when placing long-distance calls. Aim to connect. Keep metrics in mind and up to date.

Best practices 182
Best practices Call Center Outbound sales Telemarketing 182
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