What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices
Callminer
APRIL 23, 2019
“In any contact center environment, agent and supervisor desktops should have role-based log-ins to limit the number of staff exposed to sensitive data and ensure individual staff members only have access to what they need to do their job. An often-used subjective measure of ‘quality of service’ is call scoring.
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