Expivia

FEBRUARY 18, 2024

It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner. Click here to contact us!

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

teleopti

APRIL 30, 2019

ring outlines 7 winning strategies to make your organization a great place to work. Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves.

Employee engagement 80

Employee engagement Management Strategic Value Self service 80

Amity

JUNE 11, 2018

You might be able align with their strategy. Strategic Customers: These customers meet your highest current revenue thresholds, have a high potential future revenue value, or have a strategic relationship value. Foundational Customers: These customers are smaller in revenue and strategic value.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

SmartKarrot

MARCH 13, 2023

Additionally, they do market research, rank customer needs according to importance, create customer requirements, direct the creation of customer growth strategies, and offer customer lifecycle management. Team management – We’re scaling up on the Self-Service team.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19

Amity

JULY 22, 2016

You might be able align with their strategy. Strategic Customers: These customers meet your highest current revenue thresholds, have a high potential future revenue value, or have a strategic relationship value. Foundational Customers: These customers are smaller in revenue and strategic value.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

ClearAction

MAY 29, 2016

Self-service has skyrocketed, allowing 24×7 ability to specify or learn of changes; for instance, customers can get a real-time text message that a flight gate number has changed. The end-to-end customer experience is affected by the entire value chain across the company.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Amity

DECEMBER 22, 2014

You might be able align with their strategy. Strategic Customers: These customers meet your highest current revenue thresholds, have a high potential future revenue value, or have a strategic relationship value. Foundational Customers: These customers are smaller in revenue and strategic value.

SaaS 64

SaaS Strategic Value Customer retention Sales 64