teleopti
APRIL 30, 2019
Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves. For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization.
CX Global Media
JUNE 23, 2018
Brad Cleveland : You know in this industry we’ve been working on for preventing contacts and self-service for three decades now. The web came along in the early nineties and that really expanded the opportunities for self-service. And there were predictions all along the way that our workloads are going to decline.
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Expivia
FEBRUARY 18, 2024
It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner.
Upstream Works
AUGUST 5, 2021
One reason for rising cloud adoption is the variety of strong use cases, including better agent engagement, smarter call routing, improved self-service options, richer management reporting, more personalized CX, and more. Call center leaders need to consider the overall benefit of cloud, namely the flexibility of the platform itself.
NICE inContact
SEPTEMBER 11, 2018
NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.
Amity
JUNE 11, 2018
Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. There are several options to provide support to these customers.
SmartKarrot
MARCH 13, 2023
You will need to be the problem solver and collaborate cross-functionally with numerous internal teams when difficulties are escalated from the Client Success team to guarantee alignment with customer objectives and supply of strategic value. Team management – We’re scaling up on the Self-Service team.
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