JustCall

APRIL 15, 2024

To help your sales agent avoid call center agent burnout, learn some actionable ways to reduce call center agent stress and drive change here. To avoid burnout, you can follow these strategies: 1. Meeting aggressive call quotas requires working well beyond their scheduled shifts. Those are concerning numbers. Repetitive tasks 3.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

TeleDirect

DECEMBER 14, 2023

We’ve been doing this for 25 years, starting as an eight-seat answering service and working our way up to a national business process outsourcer and industry-leading call center. Keep in mind that an appointment setter does more than schedule appointments and callbacks for potential customers. We’ll make the appointments.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing B2C B2B 62

ChurnZero

JUNE 26, 2020

Now that we’ve made compiling your RFP questions a breeze, let’s look at the most common Customer Success RFP mistakes. Now that we’ve made compiling your RFP questions a breeze, let’s look at the most common Customer Success RFP mistakes. Writing anything from scratch can be intimidating, much less a request for proposal (RFP).

Technical Support 98

Technical Support Accountability Upselling Consulting 98

Andrew Mcfarland

SEPTEMBER 24, 2022

As a project manager, you should master eight standard techniques and tools for success in this role. This article will outline a project manager’s most essential qualities and traits, including the ability to coordinate multiple communication channels and a strong personality. The first one is leadership.

Management 62

Management Morale Accountability Education 62

Andrew Mcfarland

SEPTEMBER 25, 2022

As a project manager, you should master eight standard techniques and tools for success in this role. This article will outline a project manager’s most essential qualities and traits, including the ability to coordinate multiple communication channels and a strong personality. Soft skills. The first one is leadership.

Management 62

Management Morale Accountability Education 62

Fonolo

MAY 3, 2023

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what Fonolo Call-Backs do best. So, we’re hoping you’ll forgive us for making this piece long and detailed. What is an Abandoned Call? That’s when increased abandoned rates become a problem.

Abandon rate 75

Abandon rate Contact Center Abandon Call Call Center 75

Help Scout

SEPTEMBER 25, 2018

The videos are rarely more than 10 minutes long and usually contain a bunch of awkward mouth-noises and mistakes , but sharing these quick and unpolished chats is almost like presenting in person. 6 tips for collaborating on a remote design team. here are a few tips that might help you navigate the scary and exciting world of remote design.

Engineering 40

Engineering Feedback Construction Personalization 40