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When Should You Upgrade CS Software?

Totango

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

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The Importance of Customer Success Segmentation

ChurnZero

Taking a one-size-fits-all approach to customer engagement isn’t the best strategy. It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers. Every customer is different. Needs-Based Segmentation.

SaaS 96
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Maximizing Revenue through Account Mining: What Your Playbook Should Include

SmartKarrot

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

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The Importance of Customer Success Segmentation

ChurnZero

Taking a one-size-fits-all approach to customer engagement isn’t the best strategy. It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers. Every customer is different.

SaaS 52
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Dec 17 – Customer Success Jobs

SmartKarrot

Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify opportunities for account growth within your managed accounts.

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Call Flow in a Contact Center: All You Need to Know

JustCall

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. Farewell: “Thank you. Have a nice day!”

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8 Key Account Management Processes for Sustainable Business Growth

SmartKarrot

Account Selection and Segmentation The foundation of any successful KAM strategy lies in identifying the right customers to target. This process involves segmenting the customer base to determine which accounts have the most potential for growth and profitability.