resources smart-knowledge-management-the-path-to-happy-customers-and-productive-agents 
Nicereply
FEBRUARY 22, 2023
Support agents are too often thought of as entry-level employees. In reality, the combination of dynamic people skills and vast exposure to your product provides a great foundation for a career path anywhere in your organization. Robust career pathing in customer support is critical. I got the job. (I
Nicereply
NOVEMBER 15, 2022
Customer service trends of 2023! We reached out to seven customer service experts to understand what’s just over the horizon in the customer experience world. We wanted their perspective on the challenges customer support teams are facing and the things they need to know before starting a new year. . Josh Magsam.
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Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Most call centers struggle with efficiency at one time or another. Meet Our Panel of Contact Center Experts: . Tyler Riddell.
SharpenCX
APRIL 7, 2021
A good manager is a good coach. Yet too many customer service leaders are bogged down by other tasks to actually dedicate time to coaching and training their teams. Turns out managers like you only have 7% of their time available for deep work, like training and coaching. Investing in your customer experience always pays off.
CSM Magazine
MAY 17, 2021
Customer experience is more important than ever. As already-high customer expectations continue to evolve, businesses need to pivot rapidly to meet them. That means contact center leaders need to get smart about how they deliver better customer experiences – and it begins with looking inward.
aircall
MARCH 14, 2017
While the advantages of each strategy vary depending on a company’s needs, two fundamental goals remain the same across the board: call center efficiency and increased customer satisfaction. Call Center Customer Satisfaction. Factors Creating Unhappy Customers. Clueless agents. The Path to Happy Customers.
Help Scout
JANUARY 27, 2019
Every day the Help Scout Customers Team delivers friendly, helpful support via email, chat, and social channels on all manner of topics from features and functionality to billing, onboarding, and integrations. Career growth for customer support agents. Collecting and reporting on customer experiences to the product teams.
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