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Teach your agents these techniques to combat stress in the contact center

Tethr

According to cloud-based contact center Talkdesk, stress inside the call center environment has a serious impact on the well-being of the agent , the effectiveness of the call center and even the success of the company. It also hurts the company’s brand image, customer experience and bottomline. . Request a demo here.

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Introducing: Talkdesk for ServiceNow

Talkdesk

With these integrations, teams across the world can synchronize their call data with CRMs, helpdesks, chat tools and more to improve the call center experience. Today, we’re excited to announce our newest call center integration: Talkdesk for ServiceNow. What is Talkdesk for ServiceNow? How can I get Talkdesk for ServiceNow?

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Talkdesk for Salesforce October 2016 Release

Talkdesk

October has been a whirlwind month for everyone here at Talkdesk. We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. We’re happy to announce that the Talkdesk CTI is now fully compatible with Salesforce Lightning !

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New Talkdesk for Slack Integration

Talkdesk

Introducing: Talkdesk for Slack. Talkdesk for Slack applies the benefits of this innovative tool by harnessing the power of real-time messages in order to improve customer support, agent coaching and more. We announced Talkdesk for Slack at Opentalk 2016 , our inaugural customer experience summit. Agent notifications.

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What Is Call Center Reporting & How Does It Work?

NobelBiz

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? According to Forbes “call center metrics are a vital source of truth when it comes to finding answers to important questions such as “Are your customers happy?”

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The Case for Persona-Based Product Management

Talkdesk

I believe the persona-based model of product management creates a more personalized experience for our customers. At Talkdesk, ensuring that our product suits the needs of our customers is our number one priority. Talkdesk product managers rely heavily on the insights of our customers.

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What Effect Will Bots Have on Call Center Jobs?

Talkdesk

At Talkdesk, we think about omnichannel service on the emotion-urgency axis. The purpose of an omnichannel approach is to foster customer loyalty by making the customer experience more effortless. Callers with emotional, urgent requests can reach out and talk to someone! appeared first on Talkdesk. Only time will tell.