JustCall

JANUARY 31, 2023

Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

AUGUST 10, 2022

This powerful software helps add context to every call and conversation, making it productive and efficient along the way. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user. Image Source. Top Features of JustCall.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 5, 2023

Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.

voip 52

voip Interactive Voice Response APIs Contact Center 52

NICE inContact

JULY 27, 2016

They expect your agents to know who they are, and what they want, right off the bat. Extending our offering of pre-built CRM integrations, inContact has recently added the inContact Agent for Oracle® Service Cloud to our portfolio. Here is why: You have likely noticed that customers are getting ever more demanding.

CRM 49

CRM Contact Center Consulting Consulting 49

NICE inContact

OCTOBER 18, 2019

These businesses often face high volume or high complexity engagement models that involve the configuration and routing of contacts to agents. In addition, companies frequently need to intelligently route other interaction points such as web form submissions, CRM case objects, tech support tickets, etc. do their job).

CRM 48

CRM Contact Center Quality management Customer Experience 48

JustCall

SEPTEMBER 16, 2019

A study on sales reps shows that sales agents only spent one-third of their time in selling and the rest of the time in manual work.[ 6 ways cloud telephony can boost sales reps productivity: A highly motivated business with big growth plans requires efficient and robust solutions for sales. So, how is this all working out?

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

JivoChat

APRIL 21, 2021

With chat tools, businesses can engage in one to one live chat to answer questions, ask for feedback, or help customers find products. Many website chat tools can be configured to appear based on user behavior — such as when a user is about to exit a shopping cart page but hasn’t completed their purchase. How Do Chat Tools Work?

Chatbots 52

Chatbots Analytics CRM Sales 52

JustCall

MAY 28, 2020

Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. Cloud phone system helps the agents to cope with the rapid shift and smoothens remote agent’s connectivity. Your agents must be witnessing a sudden increase in call volumes, especially because of the COVID.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JivoChat

JULY 25, 2021

JivoChat is an omnichannel messaging platform that helps companies provide real-time customer support across all major digital channels - facebook , WhatsApp , email , Instagram, website , phone and more - from a single dashboard that syncs with your CRM. CRM integration. Automated agent routing. Mix and Match Products.

Sales 52

Sales Accountability Upselling B2B 52

JustCall

MARCH 10, 2023

There is a good reason why unified communications products are so popular today. It does not require a telephony setup, which means the agents don’t have to carry any SIM cards or stay rooted with cables to make or receive calls. In short, UCaaS brings operations together and keeps things streamlined.

voip 40

voip APIs contact center solutions Contact Center 40