Spearline
NOVEMBER 9, 2021
Caller ID in the contact centre If calls go straight to your center, or if your agents contact customers across international networks, accurate presentation of CLI (calling line identification) is essential. What happens when you call back but your CLI is not presented correctly? What is Caller ID / CLI?
Jon Arnold
DECEMBER 30, 2022
Telemarketing Fraud Presents an Unacceptable Risk to Businesses , No Jitter, Dec. With 2022 coming to a close, I just have one public writing piece for December, and it starts an exploration of a new topic for me - more to come in future writeups.
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aircall
MAY 14, 2021
With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking. With advancements in technology, auto dialers come in different types and support a wide variety of use cases including sales, support, telemarketing, market research, and debt collection. Choosing the Right VoIP Phone System.
Spearline
APRIL 25, 2019
Whether your carrier partners are delivering customer calls to your center, or enabling your agents to reach out to your customers across international networks, consistent and accurate presentation of CLI is something your business needs. What happens when you call back but your CLI is not presented correctly? What is Caller ID / CLI?
Dialer 360
SEPTEMBER 30, 2019
Telemarketing campaigns. They sell products by telemarketing, collect bills, renew subscriptions, take surveys, and schedule appointments. That’s why the managers have to be present at the call centers all the time. VoIP Integrated Call Centers. So, professionals use contact centers and call centers interchangeably.
CrazyCall
JANUARY 21, 2019
Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. Is inside sales just a different word for telemarketing?
Select VoiceCom Blog
NOVEMBER 28, 2023
Over a century later, the integration of voice-over-internet protocol (VoIP) and artificial intelligence (AI) have significantly advanced communication methods. Drawbacks of robocalls While robocalls offer convenience for call centres, they still aren’t the perfect telemarketing solution. What are Spam Calls?
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