partners 
Cisco - Contact Center
OCTOBER 27, 2023
Four and a half years ago, I came into Partner Performance with one primary goal – simplifying a complex environment. I know that goal resonates with many of our partners across the globe! But to t… Read more on Cisco Blogs
Cisco - Contact Center
APRIL 19, 2024
Cisco’s 7th annual Partner Innovation Challenge has ascended to global prominence, captivating partners from an astounding 96 countries and distributing over $3.3 million USD in collective rewards. L… Read more on Cisco Blogs
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Cisco - Contact Center
JULY 28, 2023
The Age of the Partner is here, and partners have played a central role in delivering value to our customers for over 25 years. We know that when partners combine Cisco solutions with their… Read more on Cisco Blogs
Cisco - Contact Center
NOVEMBER 15, 2023
Last week, I had the pleasure of recognizing the accomplishments of our Learning Partner community and celebrating the 2023 Cisco Learning Partner Award winners. Our Cisco Learning Partners are i… Read more on Cisco Blogs
Advertiser: The Office Gurus
Partnering with a hybrid provider guarantees to brands that want no disruption in service and an immediate answer to any disaster. In this eBook, we’ll explore four key elements to look out for when choosing a contact center: Information Security. Reliable Connectivity. Positive Agent Experiences. Business Continuity.
Cisco - Contact Center
OCTOBER 30, 2023
I couldn’t be more excited in my relatively new role as VP of Americas Partner Organization (APO) here at Cisco. My organization is where we put the “Cisco is partner-led” messaging into action, helpi… Read more on Cisco Blogs
Cisco - Contact Center
OCTOBER 11, 2023
The Cisco Black Belt Partner Listening Program is a testament to Cisco Black Belt Academy’s unwavering commitment to partner experience and satisfaction. This innovative initiative has not only… Read more on Cisco Blogs
Speaker: Liz Richardson and Deena Zenyk
Higher Logic is partnering with Captivate Collective’s Liz Richardson and Deena Zenyk, both of whom are pioneering leaders in the customer advocacy field. But how do you go about formalizing a process that proves your customers are important to you and achieves reliable business outcomes?
Advertiser: The Office Gurus
The businesses, as well as any call centers they partner with, NEED to be PCI compliant. As more merchants are processing credit card payments over the phone and storing credit card data, the importance of providing data security becomes paramount.
Advertiser: Frontline Group
Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.
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Attention government agencies and BPO partners! With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements. Let CXperts be your partner in success. CXperts is your go-to solution for improving citizen experience.
Advertiser: Skilljar
In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.
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To answer this question, Deepgram partnered with Opus Research to examine the state of ASR in the enterprise across 400 decision-makers. This space is growing and almost every company is investing in some form of Automatic Speech Recognition (ASR) - but the question remains, are they using speech to its full potential?
Speaker: Roger Lee, Director - Customer Success, Gridspace
Join Customer Contact Central's site partner, CCNG, for this discussion in which Roger Lee, Director - Customer Success for Gridspace, will share his thoughts on how to utilize machine learning speech analytics to provide agent assistance to improve both the employee and customer experience.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If this is a situation can you relate to, then join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.
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