Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Global Response

DECEMBER 21, 2022

How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

JustCall

JULY 24, 2019

In turn, this makes the sales agents more efficient. As a result of this, per agent outbound sales calls shoot up. This also is a major help in the case of legal issues or discrepancies. Not just customer discrepancies, these end to end recordings can be used as proof in case of any legal issues too.

Sales 60

Sales Outbound sales Analytics Personalization 60

Dialer 360

DECEMBER 5, 2022

The Center for Medicare and Medicaid Service’s (CMS) Medicare Communications and Marketing Guidelines (MCMG) 2022 edition (CMS) is crucial reading to comprehend the most recent legally enforceable guidelines for what kinds of outreach are permitted. · Identify TCPA and Medicare Marketing risk.

Sales 26

Sales Marketing Outbound sales Scripts 26